FAQ

If you want to talk to someone about the whereabouts of your baggage, please click here 

  The first thing you should do is report your baggage as lost

  Once BA find your baggage, they will let you know and issue you with a 13-digit reference number

  BA will then ask eCourier Air to come and collect your baggage

  Once we have collected it, we will contact you and arrange a convenient time to deliver it

  You will be sent tracking notifications once we have your bag

  You can call our dedicated helpline anytime for peace of mind

  You will be able to see live status updates through the website